Shipment marked as delivered

Sometimes carriers may accidentally mark a shipment as delivered, but you haven't received your shipment yet.

If your tracking information shows that your package was delivered, but you can't find it please review the following steps:

  • Verify your order confirmation email to ensure you provided the correct shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery, unless you have health or safety concerns about doing so (ask a neighbor if they've accidentally received your shipment.)
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
    • Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival

If you complete those steps and still haven't received your order file a lost shipment claim in the link below.

LOST SHIPMENT CLAIM FORM

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