Can I change my address or cancel my order after I've made my purchase?
Our team works as quickly as possible to get your order shipped once you place your order. Warehouse operations are Monday- Friday from 9 AM - 2 PM MST. Orders placed between these times are sent directly to our fulfillment centers. If you place an order between these times you will need to contact a customer service rep to manually cancel or edit your order. We cannot guarantee that we will be able to make any adjustments to an order once it has been placed. We will do our best to make any address corrections or cancellations before your order has been processed and leaves our facility.
For orders placed outside of fulfillment operating hours you can cancel or edit your order details by 1 of the 2 ways:
Option 1: Account Login
Scroll to the bottom of the NOMATIC website and clic on the "My Account" Tab
Enter you email and password
Click "Edit or Cancel" to an open order that hasn't been fulfilled or cancelled yet.
Option 2: Order Confirmation
Once you place your order you will receive an automated Order confirmation email. From this email you can click on the "View you order" tab to track the status of your order.
Beneath the tracking map and order confirmation you will be able to select to Cancel, Edit, or Reorder your order depending on where your order is at in the order processing.
Once a shipment has left our warehouse we are not able to make any in transit address corrections. If you are needing to have your shipment held at a pick-up location, have the delivery put on a vacation hold you can coordinate that with the carrier.
Once your order is in transit and you have received your tracking confirmation via email, please feel free to manage your delivery through the couriers website. Here is the link for your convenience:
Canada Post: https://www.canadapost.ca/cpc/en/business/shipping/package-redirection.page
We understand that this is frustrating and sincerely apologize for the inconvenience that this may cause. Unfortunately, we are unable to make any changes to your order once it has been placed.