Can I change my address or cancel my order after I've made my purchase?
Our team works as quickly as possible to get your order shipped once you place your order. Warehouse operations are Monday- Friday from 9 AM - 2 PM MST. Orders placed between these times are sent directly to our fulfillment centers. If you place an order between these times you will need to contact a customer service rep to manually cancel. We cannot guarantee that we will be able to make any adjustments to an order once it has been placed. We will do our best to make any address corrections or cancellations before your order has been processed and leaves our facility.
Once a shipment has left our warehouse we are not able to make any in transit address corrections. If you are needing to have your shipment held at a pick-up location, have the delivery put on a vacation hold you can coordinate that with the carrier.
Once your order is in transit and you have received your tracking confirmation via email, please feel free to manage your delivery through the couriers website. Here is the link for your convenience:
Canada Post: https://www.canadapost.ca/cpc/en/business/shipping/package-redirection.page
We understand that this is frustrating and sincerely apologize for the inconvenience that this may cause. Unfortunately, we are unable to make any changes to your order once it has been placed.